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Need help now? Call Gambling Help Online: 1800 858 858 — free, confidential,
24/7 support.
Emergency Helplines
All services are free, confidential, and available to Australians
Gambling Help Online
1800 858 858
Specialist gambling counselling for individuals and families affected by problem
gambling.
24/7 · Free · Confidential
Lifeline Australia
13 11 14
Crisis support and suicide prevention for anyone in mental or emotional distress.
24/7 · Free
Beyond Blue
1300 22 4636
Mental health support for anxiety, depression, and stress — including gambling-related
concerns.
24/7 · Free
MensLine Australia
1300 78 9978
Free telephone and online support for men with emotional health and relationship
concerns.
24/7 · Free
Kids Helpline
1800 55 1800
Free counselling for young people up to 25 experiencing any emotional difficulty.
24/7 · Free · Under 25
Online Chat Support
gamblinghelponline.org.au
Webchat counselling service for problem gambling — no phone call required.
Daily 8am–midnight
Warning Signs of Problem Gambling
Recognising the signs early is the first step to getting help
Spending more money or time gambling than you can afford
Chasing losses — betting more to win back what you've lost
Gambling to cope with stress, anxiety, boredom, or depression
Hiding gambling activity from family or friends
Missing work, study, or social commitments due to gambling
Borrowing money or selling possessions to fund gambling
Feeling irritable or anxious when not gambling
Lying about how often or how much you gamble
Neds Responsible Gambling Tools
Features available directly within your Neds account
Deposit Limits
Set daily, weekly, or monthly deposit caps on your Neds account. Once set, limits can only be increased after a 7-day cooling-off period, but can be reduced immediately.
Time-Out / Cooling Off
Take a short break from betting by activating a cooling-off period of 1 day, 1 week, or 1 month. You cannot bet during this period but your account remains open.
Self-Exclusion
Permanently exclude yourself from Neds for a minimum period of 3 months. Once activated, you cannot reverse self-exclusion during that period.
Activity Statements
View your full betting history, deposit totals, and net win/loss statements directly in your account — a clear tool for monitoring your gambling behaviour over time.
Reality Checks
Enable on-screen pop-up reminders after set time intervals when you are logged in and active. These prompts remind you how long you've been betting.
Family Self-Exclusion
If a family member is gambling with your details or you want to exclude on a family member's behalf, contact Neds Support directly to initiate the process.
How to Self-Exclude from Neds
Step-by-step guide to activating self-exclusion on the Neds platform
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Log in to your Neds account
Access your account via the Neds website or mobile app. Ensure you are on the correct account before proceeding.
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Navigate to My Account > Responsible Gambling
From the account menu (top right), find the "Responsible Gambling" section. This is also accessible from the Help menu at foot of any Neds page.
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Select Self-Exclusion
Choose "Self-Exclude" from the list of tools. Read the information screen, which explains the implications of exclusion.
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Choose your exclusion period
Select a period of 3 months, 6 months, 1 year, 3 years, or permanent exclusion. Consider your situation carefully — this cannot be easily reversed.
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Confirm and receive confirmation
Submit your self-exclusion request. You will receive a confirmation email. Any remaining account balance can be withdrawn before the exclusion takes full effect.
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Consider national exclusion via BetStop
BetStop is the National Self-Exclusion Register. Registering excludes you from all licensed Australian bookmakers simultaneously. Visit betstop.gov.au or call 1800 696 630.
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BetStop — National Self-Exclusion
BetStop lets you exclude yourself from all Australian licensed betting operators at once — one registration, all bookmakers.
Visit BetStop →🔒
Gambling Blocking Software
Blocking apps like Gamban and Betfilter block your device from accessing all gambling websites. A highly effective supplement to account-level exclusions.
Learn About Gamban →
Gambling involves financial risk. Only bet what you can afford to lose. The odds are always in
the bookmaker's favour. Betting is not a reliable way to make money. If you or someone you know needs support,
call Gambling Help Online on 1800 858 858 (free from any phone in Australia, available 24 hours a
day, 7 days a week).